WAREHOUSING AND LOGISTICS SERVICES STANDARD TRADING TERMS AND CONDITIONS between the Customer and DSV Contract Logistics (Pty) Ltd DSV Park Gauteng, 16 Serengeti Boulevard, Witfontein X89 Johannesburg, Gauteng, 1620 Registration No.: 1996/002517/07 | VAT No.: 4830158897 | Tel. No.: +27 10 248 0000 Complete document digitally via personalised DSV AdobeSign email sent. Otherwise complete document in black ink and ensure original signed document is returned to your DSV Contract Logistics (Pty) Ltd. 8.2 If DSV, despite the corrective action plan as set out in Clause 8.1, doesn’t bring this KPI back to the agreed service level within another three (3) months after implementation of the corrective action plan, then the Customer shall have the right to terminate the Services in terms of the provisions of Clause 7.2 above. 8.3 This section shall however not apply for the first six (6) months after full implementation of the Customer, during which DSV use its best endeavours to meet the service levels agreed. This section is further subject to the agreed assumptions between the Parties. In case of a substantial change of the aforementioned assumptions, new delivery standards shall be agreed upon by the Parties. 9. Prices and Payment Terms 9.1 The Customer shall pay the agreed Prices as per the price schedule. The Prices do not include VAT. 9.2 Invoices shall be due within thirty (30) days of the invoice date. Every invoice shall be paid to DSV, without deduction or set off. Payment shall be made by EFT to the credit of DSV’s bank account. Any amount not paid on the due date by the Customer shall bear interest at the prime overdraft rate plus 3% charged by DSV’s bank from time to time from due date to date of payment in full. 9.3 Prices are subject to yearly indexation and shall automatically be adjusted in the month of January in line with changes in the cost elements of the price schedule. 9.4 Transport Prices offered are fixed for the current calendar year only and exclude extra charges such as but not limited to fuel surcharges, road taxes, etc. 9.5 DSV shall further be entitled to increase the Prices due to cost increases of a statutory nature that affect the operating costs. Without limiting the generality of the aforegoing, cost increases of a statutory nature shall include increases in the cost of fuel, labour, electricity and the prime lending rate of DSV’s bankers from time to time. 9.6 It is further agreed by the Parties that the Prices agreed upon, are based on the data and (volume, volatility and order profile) assumptions provided by the Customer. In case of significant variations in quantities, order pattern, destinations, service requirements and/or procedures, Parties agree that the Prices shall be adjusted in accordance with the actuals after prior consultation of the Customer and upon giving the Customer at least 30 (thirty) days’ prior written notice. 9.7 DSV reserves the right at any time during the Agreement to take out a debtor insurance policy (“Debtor Insurance”) on the Customer and/or its Affiliates covering any debts that the Customer and/or its Affiliates may incur pursuant to the services that DSV may render under an Agreement. If the debtor insurance is rejected or revoked due to conditions on the part of the Customer and the Customers is in default payment of legitimate invoices DSV shall have the right of lien over the Goods. DSV may waive its right of lien in and to the Goods if the Customer provides DSV with adequate security for payment in the sole discretion of DSV. 10. Export Controls 10.1 The Customer shall ensure that the Goods may be legally exported or imported to or from the origin or destination in respect of the applicable export control legislation. 10.2 The Customer shall furthermore perform all necessary denied party screenings of the commercial parties involved and ensure that the Goods are not subject to restrictions, embargoes or other legal limitations. It is the obligation of the Customer to obtain all necessary licenses related to the Goods. DSV may reject to perform Services due to issues of export control if DSV reasonably deems (i) the origin, destination or country of transit to be a restricted or embargoed country, (ii) the Goods to be a restricted commodity or any of the involved parties to the trade to be a denied or excluded party. 10.3 The Customer shall indemnify DSV for all export control costs, charges, fines, penalties and legal fees arising in connection with the Services due to the Customer’s negligent or willful misconduct or failure to comply with its obligations under Clause 13. This obligation of indemnification will not apply to the extent that DSV has acted negligently in respect of export control requirements in relation to the specific Service. 10.4 DSV will not be liable for delays caused by inspections conducted by DSV or any governmental or regulatory authority with the aim of finding out possible violations of export control rules. 11. Insurance 11.1 The Customer shall at its cost insure the goods in the possession of DSV against all risk of loss or damage for an amount equal to their replacement value. 11.2 The Customer will secure from its insurers a waiver of the right of subrogation in favour of DSV, such that the effect is that the insurer waives and abandons any claim which it may have against DSV as a consequence of the insurer being obliged to effect payment to the Customer or a third party, as the case may be, in relation to a valid claim for an insured loss. 11.3 The Customer shall be liable for any excess or deductible payable in terms of such insurance and hereby indemnifies DSV in respect of any liability pertaining thereto. 11.4 In the event that the Customer requires DSV to insure the goods in DSV’s possession against all risk of loss and damage on its behalf DSV shall not be obliged to do so unless the Customer timeously and in writing instructs it to effect such insurance. Any such insurance procured by DSV on the Customer’s behalf shall be subject to such exceptions and conditions as may be imposed by the insurance company or underwriter taking the risk and DSV shall not be obliged to obtain separate cover for any risks so excluded. In so far as DSV agrees to arrange insurance on behalf of the Customer, DSV acts solely as agent for and on behalf of the Customer and the Customer shall consequently be liable for any premiums, excesses and the like payable to the insurer in accordance with the provisions of the policy of insurance obtained by DSV on behalf of the Customer. In the event that DSV effects payment of any premium, excess or other amount payable in terms of the policy of insurance, DSV shall be entitled to recover any such amount from the Customer on demand. 11.5 Should any insurer dispute its liabilities in terms of any insurance policy in respect of any goods, the Customer concerned shall have recourse against such insurer only and DSV shall not have any responsibility or liability whatsoever in relation thereto notwithstanding that the premium paid on such policy was paid by DSV on behalf of the Customer. 12. Liability 12.1 Subject to the terms hereof, DSV shall be liable for delays, loss and/or damage of the Goods caused by DSV’s negligence or wilful misconduct occurring during the time that the Goods are in DSV’s custody and control. 12.2 Positive and negative differences in inventory are balanced against each other. Any negative balance on stock discrepancies will be compensated by DSV subject to the limitations set out in the following section and this Agreement. Any surplus belongs to the Customer. Parties agree that DSV is only liable for stock discrepancies and damage and/or loss of the Goods in the Facility if and as far as the discrepancies and/or damage and/or loss is greater than 2% of the throughput value in the records of DSV in that year based on landed cost. Furthermore, DSV’s liability for any and all damage and/or loss of Goods (including any stock discrepancies) shall always be limited to 5% of annual billings (excluding VAT). 12.3 If DSV negligently misships Goods, DSV shall use reasonable efforts to transport the cargo to its original destination using same or similar means of transportation as originally agreed upon at DSV’s expense. 12.4 For any losses or damage caused by delay and/or any other failure in performing the Services, DSV and its employees shall only be liable if and to the extent that the Customer shall prove that the losses or damages have been caused by a breach of the Agreement and/or these Conditions, and/ or negligence or wilful misconduct on the part of DSV or its employees acting within the course and scope of their employment. In all cases related to any losses or damage caused by delay and/ or any other failure in performing the Services, liability of DSV shall be limited to R10 000.00 (Ten Thousand Rand) per incident. 12.5 DSV’s aggregate total annual liability for loss (including stock discrepancies) and damage resulting from the performance and/or non-performance of Services, in delict or by law shall in any event not exceed 5% of annual billings (excluding VAT). 12.6 Any claim by the Customer against DSV arising in respect of any Services, Goods or the terms of an Agreement shall be made in writing and notified to DSV within not more than 14 (fourteen) days of the date upon which Customer became aware or reasonably should have become aware of any event or occurrence alleged to give rise to such claim. DSV shall in any event be discharged of all liability whatsoever and howsoever arising in respect of any Services, Goods or the terms of this Agreement unless suit be brought (or arbitration be commenced, as applicable) and written notice thereof given to DSV within one year from the date of the event or occurrence alleged to give rise to the cause of action against DSV. Claims for overcharges must be made in writing to DSV within ninety (90) days after the invoice date. 12.7 DSV shall not be liable for loss, damage or delay arising from the special risks inherent in one or more of the following circumstances: a) the act or omission of the Customer or any person acting on their behalf; b) compliance with the instructions given to DSV by the Customer or any other person entitled to give them; c) insufficiency of the packing or labelling of the Goods, except where such service has been provided by DSV; d) handling, loading, stowage or unloading of the Goods by the Customer or any person acting on their behalf; e) inherent vice of the Goods; f) events of Force Majeure, including, but not limited to, act of God, war, embargo, riots, civil commotions, strikes, lockouts, stoppage or restraint of labour from whatsoever cause, fire, flood, storm, explosion, power failure, governmental regulations or actions, shortage of or inability to obtain material, equipment or transport, or theft; or g) any cause which DSV could not avoid and the consequences whereof it could not prevent by the exercise of reasonable diligence. 12.8 Except in case of third party claims for personal injury, death or damage to third party property, neither Party shall be liable to the other Party in contract, tort, negligence, breach of statutory duty or otherwise for any indirect or consequential loss, damage, costs or expenses of any nature whatsoever incurred or suffered by the other Party; or for any loss of actual or anticipated profits, loss of revenue, loss of goodwill and/or business, loss of savings or any other pure economic loss whether direct or indirect in all instances. 13. Indemnity 13.1 Subject to the provisions of Clause 12, DSV shall indemnify, hold harmless, and at the Customer’s request, defend the Customer, its officers, directors and employees, against claims by any non- party to the Agreement due to the negligence or wilful misconduct by DSV causing damage to the non-party’s property or injury or death of the non-party. If the Customer wishes to exercise this right the Customer must promptly notify DSV about the claim. 13.2 The Customer shall indemnify, hold harmless, and at DSV’s request, defend DSV, its officers, directors and employees, against claims by any non-party to the Agreement due to the negligence or wilful misconduct by the Customer causing damage to the non-party’s property or injury or death of the non-party. If DSV wishes to exercise this right DSV must promptly notify the Customer about the claim. 14. Confidentiality 14.1 The Parties shall keep materials (including but not limited to hard copy, soft copy or any other format) related to the Agreement and the cooperation between the Parties confidential during the term of the Agreement and 3 (three) years after expiry or early termination of an Agreement. The Parties shall not directly or indirectly disclose or copy, either partially or wholly, without the prior written agreement of the other Party, any confidential information relating to an Agreement, other than to any of its, partners, members of the management board, directors/principals, associates, advisors, managers (senior or junior), consultants, officers, employees, or representatives or members of staff under the strict condition that such persons are fully informed of the confidential nature of this information. 14.2 The obligations of confidentiality mentioned above will not apply to any confidential information that one party: a) is required to disclose pursuant to legal, governmental or judicial requirements of a mandatory nature, but only to the extent required; or b) can prove was in the public domain prior to disclosure; or c) can prove, to the reasonable satisfaction of the Party, it knew independently and prior to disclosure; or d) can prove, to the reasonable satisfaction of the other Party, it received from a rightfully possessing third party without a duty of confidentiality. 14.3 Upon expiration of an Agreement or upon request all confidential materials must be destroyed. If destruction constitutes violation of applicable law, financial or accounting standards; the Parties may store the confidential information with the necessary diligence as to prevent any intentional or unintentional disclosure. 15. Transfer of contract of employment 15.1 DSV and the Customer acknowledge that to the extent that an S197 may apply to their entry into an agreement, all information material to the conclusion of such agreement shall be disclosed and recorded in writing. 15.2 Prices are agreed on the basis that comprehensive information enabling DSV to assess its liability under the S197 has been provided by Customer to DSV. 15.3 At the termination/expiration of an agreement, it is agreed by the Customer that the Affected Personnel will be transferred as a second generation S197 to the new service provider or back to the Customer, should the Customer revert back to insourcing the services. Version August 2025 | O-SO-ZAKMP005-CT-9595 Initials / Signature: . 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