Placing of Orders Art. 4 The order shall be transmitted to the forwarder in writing or by electronic means. lf it is transmitted orally or by telephone, the customer shall bear the risks of incorrect or incomplete transmission until the forwarder has received written confirmation. Art. 5 The order shall contain all the data required for carrying it out properly, such as information relating to goods subject to regulation (e.g. hazardous goods) and goods that require special handling. Art. 6 The text of documents attached to the order shall not be deemed to constitute a part of the order, unless the customer expressly designates them as such. Special Provisions Art. 7 Examination The forwarder shall carefully examine the orders placed with him; however, he shall not be obliged to verify the contents of transport containers or shipments, or to check weights or dimensions. lf any ambiguities come to the notice of the forwarder, he shall clarify them as soon as possible with the customer. Art. 8 Delivery times Guarantees of delivery times must be agreed upon in writing. They must at least state the latest time of delivery and the agreed surcharge. Art. 9 Interest in delivery Agreements which set aside limits on the amount of liability must be in writing. The agreement must at least state the maximum amount of liability and the surcharge payable. Art.10 Origin marks lf the true destination of the goods is not to be known to the consignor, or their origin to the consignee, the forwarder must be informed of this in writing. lf the consignee instructs the forwarder to send the shipment on to a third party, the forwarder shall not, even in the absence of special instructions, make known to the third party the name of the original consignor and the origin of the goods. The forwarder shall remove the origin marks only if requested to do so in writing. Art. 11 Valuable goods The customer must designate valuable goods (goods that require special treatment as a result of their value) as such in his order. Art. 12 First loading/last unloading Insofar as there are no agreements to the contrary, the first loading of the means of conveyance and the transport containers is the responsibility of the consignor, and the last unloading of the same is the responsibility of the consignee. lf the driver assists in the first loading or last unloading, or performs this handling operation alone at the express request of the consignor or consignee, the driver shall be deemed auxiliary personnel of the consignor or consignee. Art.13 Transport insurance The forwarder shall arrange transport insurance only at the express written request of the customer. The function of the forwarder is limited to the procurement of suitable transport insurance. lf the instructions of the customer are simply to arrange for transport insurance, the forwarder shall take out transport insurance “against all risks”. lf this is not possible, or if the desired extent of cover is not clear, the forwarder shall clarify the matter with the customer. Art. 14 Storage lf the forwarder accepts an order for the storage of goods, the regulations of the warehousing company used shall be deemed to constitute a part of the contract between the forwarder and the customer. Art.15 Unforeseen intermediate storage lf the consignee does not take delivery of the shipment at its destination, or if the shipment is held up in transit due to factors beyond the control of the forwarder, it shall be placed in storage for the account of and at the risk of the customer. The forwarder shall, as soon as possible, inform the customer (in all cases) and the transport insurer (if transport insurance has been taken out) of such unforeseen intermediate storage. The costs shall be paid by the customer as they accrue. Art. 16 Cash-on-Delivery (C.O.D.) The collection on delivery of the value of the goods is effected only on the written instructions of the customer. GC SPEDLOGSWISS Page 2 from 4
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