6 DSV Panalpina Corporate Responsibility Report 2020 Introduction About DSV Panalpina DSV Panalpina is a global freight forwarder offering transportation of goods as well as a variety of value-added services. Freight forwarding services Shipment booking — Pick-up Warehouse — Documentation & customs clearance — Cargo consolidation Purchase order management — Cross-dock terminal Insurance Transport Subcontracted Logistics and distribution Warehousing — Picking/packing — Cross-dock terminal Deconsolidation — Labelling, configuration, testing Distribution — Documentation & customs clearance E-commerce fulfilment — Carbon emission reports Supply chain innovation These include lead logistics, e-commerce solutions, purchase order management, cargo consolidation, customs clearance, cargo insurance, warehousing, distribution, and other related services. The company was founded in Denmark in 1976 and has since then evolved to become one of the world’s largest freight forwarders, offering services throughout our three divisions – Air & Sea, Road and Solutions. DSV Air & Sea offers alternative routings and flexible schedules to suit even the most demanding logistical requirements to and from all parts of the world. We handle 2,200,000 TEUs of sea freight and 1,300,000 metric tonnes of air freight every year. DSV Road is one of the leading road freight operators in Europe with distribution networks in North America and Africa. Annually, we handle more than 30 million shipments and every day more than 20,000 trucks are ready to carry goods in a fast, efficient, and flexible manner. At DSV Solutions, we partner with our customers to design and deliver logistics solutions, adding value by increasing operational and cost efficiency. We operate hundreds of logistics facilities comprising a total of 6,000,000 m2. From Shipper To Consignee Our key resources People — IT systems — Industry know-how — Standardised global workflows — Carrier relations — Global network with local presence Among the world’s largest We have grown steadily over the years – not least through several large acquisitions. We operate with own locations in more than 80 countries and are represented by partners and agents in countries where we do not have our own locations. Our global market share is estimated to 3-4%, making us one of the top five global freight forwarders in the world. The global freight forwarding market is considered to be quite fragmented, with the top 20 players having approximately 30-40% market share. Business model and strategy We run an asset-light business model which means that while we plan and coordinate transport from shipper to consignee on behalf of our cus- tomers, the actual physical transport is outsourced to suppliers, including airlines, shipping lines, rail operators, couriers, and haulier companies. Our asset-light approach implies that the majority of our terminals, warehouses and operational equipment are leased on short-to medium-term contracts with the average duration closely monitored to accommodate capacity requirements. Our vision is to continue being a leading global freight forwarder targeting extensive growth. Driving the organisation towards this ambition are four strategic focus areas – customers, growth, people, and operational excellence. Being a responsible business partner is tied into all four areas and fundamental to achieving our goals, and we constantly work to strengthen that foundation through our corporate responsibility initiatives.
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