7 DSV Panalpina Corporate Responsibility Report 2020 Introduction Revised strategy for an even more ambitious focus We have updated our corporate responsibility strategy to address the changing world we live in. It is our belief that investing in corporate responsibility yields stronger stakeholder relationships and ultimately better business results. Key stakeholders The foundation for reassessing our material topics and for our corporate responsibility strategy is our stakeholders. On a yearly basis we review our important stakeholders and identify potential new ones. This review provides us with relevant insights into our stakeholder relationships. Our ability to make decisions in the best interest of our stakeholders is largely dependent on the quality of information flowing between us and them. We therefore engage with our stakeholders openly and transparently in a variety of ways to create mutual value. Customer relationships are crucial for us, and while much of the day-to-day contact is handled by our freight forwarders, Our key stakeholders: Customers Suppliers Current and potential employees Investors Analyst and rating agencies Authorities we engage with customers on many levels throughout the company. Key account managers, for example, coordinate activities around large customer relationships, conducting regular business reviews with them to ensure that all topics of interest to customers are addressed. Corporate responsibility is increasingly becoming a part of the tender process, requiring us to outline our approach in order to be considered a potential supplier. Our asset-light business model requires strong relationships with suppliers to provide services reliably, efficiently, and responsibly, while existing and potential employees will always be key stakeholders in our line of business. In the chapters entitled Responsible Procurement and People, we elaborate on these key stakeholder relationships. All our key stakeholder relationships, which also include investors, analysts, rating agencies and authorities, were taken into consideration when performing our materiality assessment. The road towards an updated strategy 1 Performed yearly stakeholder review 2 Redefined our governance structure 3 Reassessed and confirmed our material topics 4 Revisited our focus areas based on our materiality assessment 5 Set targets for each area and the activities planned to reach them 6 Presented the strategy to the Board of Directors for final approval GRI: 102-40, 102-42, 102-43, 102-44, 102-46, 102-47
Download PDF file
Cookie policy