DSV at a glance Freight forwarding and value-added services DSV is a global freight forwarder offering transport and logistics services that support our customers’ entire supply chain. We provide traditional transportation of goods as well as a variety of value-added services. Value-added services include purchase order management, cargo consolidation, customs clearance, cargo insurance, warehousing, distribution and consultancy. Our services are offered through our three divisions – Air & Sea, Road and Solutions – delivering a full range of transport and logistics solutions throughout the more than 80 countries in which we operate. One of the big five DSV was founded in Denmark in 1976 by ten independent hauliers. Since then we have evolved to become the world’s fifth largest freight forwarder generating total revenue of DKK 74,901 million in 2017 and with a skilled workforce of more than 45,000 employees. Asset-light freight forwarding DSV is an asset-light freight forwarder. As such, we plan and coordinate transportation from shipper to consignee as illustrated in the business model below. The physical transport is outsourced to external subcontractors – airlines, shipping lines, haulage companies etc. The value we add and the services we offer as freight forwarders are therefore based on the skills and industry know how of our employees, our specialized and integrated IT infrastructure, and our global network. People IT systems Industry knowhow Standardised global workflows Carrier relations Global network with local presence KEY RESOURCES AND PERFORMANCE DRIVERS FREIGHT FORWARDING SERVICES TRANSPORT (SUBCONTRACTED) LOGISTICS AND DISTRIBUTION From Shipper Shipment booking Cargo consolidation Pick-up Purchase order management Warehouse Cross-dock terminal Warehouse Labelling, configuration, testing Picking/packing Distribution Cross-dock terminal Documentation & customs clearance To Consignee Documentation & customs clearance Insurance Deconsolidation E-commerce fulfilment SUPPLY CHAIN VISIBILITY Alerts Exception management Track and Trace Proof of delivery KPI reporting DSV 2017 CSR Report – DSV at a glance 3
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