Corporate Social Responsibility report 2018

Corporate Social Responsibility report 20184 DSV Responsibility Report 2018 DSV at a glance DSV AT A GLANCE SUPPORTING OUR CUSTOMERS SUPPLY CHAINS KEY RESOURCES AND PERFORMANCE DRIVERS People — IT systems — Global network with local presence — Standardised global workﬂow Carrier relations — Industry knowhow From Shipper A FREIGHT FORWARDING AND VALUE-ADDED SERVICES DSV is a global freight forwarder offering transport and logistics services supporting our customers’ entire supply chain. We provide traditional transportation of goods as well as a variety of value-added services. ONE OF THE BIG FIVE DSV was founded in Denmark in 1976 and has since then evolved to become the world’s fifth largest freight forwarder generating total revenue of DKK 79,053 million in 2018 and with a skilled workforce of more than 45,000 employees. Value-added services include purchase order management, cargo consolidation, customs clearance, cargo insurance, warehousing, distribution and other related services. Our services are offered through our three divisions – Air & Sea, Road and Solutions – delivering a full range of transport and logistics solutions throughout the more than 75 countries in which we operate. ASSET-LIGHT BUSINESS MODEL DSV is an asset-light freight forwarder. As such, we plan and coordinate transportation from shipper to consignee as illustrated in the business model to the right. The physical transport is outsourced to suppliers – airlines, shipping lines, haulage companies etc. The value we add and the services we offer as freight forwarders are therefore based on the skills and industry knowhow of our employees, our specialised and integrated IT infrastructure, and our global network. Shipment booking Pick-up Warehouse FREIGHT FORWARDING SERVICES Documentation & customs clearance Cargo consolidation Purchase order management Cross-dock terminal Insurance Warehouse Picking/packing Cross-dock terminal Deconsolidation TRANSPORT (SUBCONTRACTED) LOGISTICS AND DISTRIBUTION SERVICES Labelling, conﬁguration, testing Distribution Documentation & customs clearance E-commerce fulﬁlment B To Consignee SUPPLY CHAIN VISIBILITY Alerts —Exception management — Track and Trace — Proof of delivery — KPI reportingPage 3Page 5