14 DSV Panalpina Responsibility Report 2019 People Over 60,000 people in more than 80 countries across the world make up DSV Panalpina. The efforts and dedication of our employees in driving the company forward enable us to deliver the best possible services to our stakeholders. Our employees bring unique skills, backgrounds and expertise to the table, and that diversity plays an important part in our continued growth and success. Providing opportunities for everyone We want our employees to be successful in their jobs and to grow their careers. To that end, our local and global HR departments have several initiatives to attract, develop and retain the best people. We are committed to ensuring that everyone feels valued and safe in their jobs, and we work continuously to bring out the best in our people by: 1.offering development opportunities for all employees and 2. providing safe and healthy workplaces Our employee development programmes are closely aligned with our business strategy and focus on customers, growth and operational excellence. Ranging from talent management and sales training to literacy courses, the programmes all serve to equip employees with the skills they need to succeed in their roles. In 2019, the number of people employed in our organisation grew from 47,000 to more than 60,000 when DSV and Panalpina joined forces. During the first few months of the integration period, we assessed people’s capabilities and experience levels to ensure retention of the right talent. All new employees receive the necessary training in new systems and are briefed of our expectations for their work to ensure a good integration process. Restructuring measures across the organisation was also a key step during the integration process to ensure the best possible results. As a consequence, these restructuring measures resulted in job cuts of overlapping functions in IT and other corporate functions. As a commercial enterprise, we aim to minimise employee turnover and retain the best people. Employee turnover in 2019 was 23.2% compared with 20.1% the year before. We attribute part of this increase to the integration and restructuring measures. We expect a rise in employee turnover next year as well until the integration process is fully completed. In 2020, we will continue our efforts to retain employees at all levels of seniority in order to maintain knowledge and competencies and to secure the company’s development. EMPLOYEE GENDER RATIO (%) Female employees Male employees 100 75 50 25 0 2015 2016 2017 2018 2019 MANAGEMENT GENDER RATIO (%) Female employees Male employees 100 75 50 25 0 2015 2016 2017 2018 2019 EMPLOYEE TURNOVER (%) 30 Total Salaried employees Hourly workers 20 10 0 2015 2016 2017 2018 2019
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