DSV Protect Terms and Conditions PREAMBLE DSV Protect is an optional value-added Service provided by DSV to our Customers exclusively in connection with your transports organized by DSV. It protects you in case of loss of or damage to your goods. DSV Protect provides indemnity up to a prescribed maximum amount (without any sub- limitation of liability and on first loss basis), subject to the terms outlined below. DEFINITIONS DSV: shall mean the contracting DSV entity which performs the Services to the Customer as requested in any given order. Customer: shall mean the entity at which request or on whose behalf DSV provides Services. Services: shall mean DSV Protect and Transport Services according to DSV Standard Terms and Conditions. Goods: shall mean any item and/or container handled by DSV during provision of Services for or on behalf of the Customer. DSV PROTECT SERVICE DSV will indemnify you for loss of or damage to your goods whilst in our care, custody, or control. The maximum amount DSV will pay is in accordance with the DSV Protect Service launched for your specific country and transport mode (information available at https://www.dsv.com/en/our- solutions/modes-of-transport/value-added-services/protect or in your local DSV office). The general compensation limits are up to (as specified in the country where the transport is booked): DKK/NOK/SEK/CNY 10,000 or EUR/USD/CHF/GBP/CAD 5,000 or JPY 500,000 / ZAR 1,000 or DSV Protect for Xpress EUR/GBP 1,500 per affected shipment. DSV PROTECT EXCLUSIONS DSV will not indemnify you for: - Loss, damage or expense attributable to your wilful misconduct - Ordinary leakage, ordinary loss in weight or volume, or ordinary wear and tear of the cargo - Loss, damage or expense caused by: ▪ insufficiency or unsuitability of packing or preparation of the cargo to withstand the ordinary incidents of the transit ▪ inherent vice or nature of the cargo ▪ delay ▪ insolvency or financial default of carrier and the owners, managers, charterers, or operators of the vessel ▪ war, civil war, revolution, rebellion, insurrection, or civil strife arising therefrom, or any hostile act by or against a belligerent power ▪ capture, seizure, arrest, restraint or detainment (piracy excepted), and the consequences thereof or any attempt thereat ▪ derelict mines, torpedoes, bombs or other derelict weapons of war ▪ any act of terrorism being an act of any person acting on behalf of, or in connection with, any organisation which carries out activities directed towards the overthrowing or influencing, by force or violence, of any government whether or not legally constituted ▪ any person acting from a political, ideological, or religious motive Page 1 of 2
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