DSV ROAD TRANSPORT – GENERAL TERMS AND CONDITIONS 1. Introductory provisions These DSV ROAD TRANSPORT – GENERAL TERMS AND CONDITIONS (‘Terms’) lay down rights and obligations between HAULIER and CUSTOMER concerning HAULIER's road transport services as well as logistics services of any kind provided by HAULIER to CUSTOMER. These Terms applies to any all ASSIGNMENTs; no reference to these Terms is required in bookings or order confirmations, or otherwise. ‘Affiliates’ shall mean an entity that directly, or indirectly through one or more intermediaries, owns or controls, is owned or is controlled by, or is under common ownership or control with CUSTOMER or HUALIER. 'AGREEMENT' shall mean the mutual understanding between HAULIER and CUSTOMER regarding the provision of services, including these Terms and, to the extent applicable, and any other express written agreement(s). ‘ASSIGNMENT’ shall mean any booking, including instructions, placed by CUSTOMER with HAULIER for the performance of road services or other related logistics services. ‘CUSTOMER’ shall mean any entity within the DSV Group which has entered into the AGREEMENT with HAULIER and receiving services from HAULIER. ‘DSV Group’ shall mean any and all entities directly or indirectly owned by DSV A/S. 'HAULIER' means the contracting party including all employees and subcontractors to the contracting party. 1.1. Purpose and background As a freight forwarding company, CUSTOMER supplies transport and logistics services to its customers through subcontractors, including HAULIER. It is essential to CUSTOMER that all services supplied by CUSTOMER to its customers are provided through the application of the highest degree of professionalism and fair business practices and ethics, including in particular compliance with applicable legislation at all times; and regardless of the detailed regulation of specific matters by these Terms, the Parties are generally under a mutual obligation to ensure, as part of their cooperation, that the services are provided in observance thereof. Accordingly, CUSTOMER purchases road transport services from HAULIER pursuant to these Terms in the expectation that, as a professional supplier of such services, HAULIER will contribute with its special road transport service expertise to the fulfilment of CUSTOMER's transport orders so that the cooperation will be conducted in a manner which also properly and professionally takes into consideration society, the environment and the Parties' good reputation in general. 2. Confidentiality 2.1. The contents of the AGREEMENT are confidential and must be treated accordingly by the Parties. Confidentiality implies that the Parties are unauthorised to disclose information on the contents of the AGREEMENT to any third party. Moreover, information received during the performance of ASSIGNMENTs under the AGREEMENT, including information and documents received before, during and/or after the performance of a specific road transport ASSIGNMENT, is to be considered confidential. HAULIER must comply with all instructions in that connection from CUSTOMER. 2.2. HAULIER is strictly liable for any losses suffered by CUSTOMER as a result of breach of confidentiality. If HAULIER breaches its confidentiality obligation, HAULIER agrees to pay a penalty in the amount of seven DSV ROAD – GENERAL TERMS AND CONDITIONS v5. Dated 01-12-2025 Page 1 of 12
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