Version 1.5 - October 21, 2022 The goods will not be insured by DSV. All prices and fees quoted in offers from DSV therefore exclude the cost of insurance. DSV will only insure the goods in transit at a favourable premium if the Client requests this in writing before the start of the transportation. The cost of this insurance will be passed on to the Client. Article 9. Euro pallets 1. Unless expressly agreed in writing, DSV is not obliged to exchange Euro pallets. This service is not available for all destinations hence an agreement can only be made for a limited number of destinations. 2. If DSV and the Client reach agreement for the exchange of Euro pallets at the address for loading or unloading, this must be stipulated for each booking, unless agreed otherwise. 3. In respect of Euro pallets that are not returned at the address for unloading, DSV is not liable to take these back at a later date. In such cases DSV will not pay out any compensation and will set off the value of the non-returned Euro pallets against the balance owed by the Client. 4. Once every three months DSV and the Client will prepare a reconciliation statement. 5. In the absence of an agreement to exchange Euro pallets the Client does not have the right to ask for return, exchange, settlement, or compensation of loaded Euro pallets in any way. 6. DSV will deduct 10% for loss and non-return of Euro pallets as standard from the balance owed to the Client. This means that DSV will return to the Client or compensate the Client for 90% of the Euro pallets. 7. Any complaint concerning Euro pallets will only be considered by DSV if it is sent to DSV by the Client within three months following the shipment date. Article 10. Cancellation In the event of a cancellation or termination for any reason of a pick-up contract, the following percentages will be charged to the Client: - In the event of cancellation or termination after 3 pm on the day before of loading, 70% of the agreed shipment price. - In the event of cancellation or termination after 5 pm on the day before the day of loading, 80% of the agreed shipment price. - In the event of cancellation or termination on the day of loading, 100% of the agreed shipment price. Article 11. Confidentiality The parties must not disclose any confidential information they receive from each other or from any other source in the context of their contract, irrespective of whether the information is oral or in writing and irrespective of the source. Information is deemed confidential if it is designated as such by the other party or is by its very nature confidential. Article 12. Set off The Client is in no circumstances entitled to suspend payment of invoices from DSV or to set off any claim against DSV with any sum invoiced by DSV in accordance with Book 6, Article 127 of the Dutch Civil Code.
Download PDF file
Cookie policy