FOREWORD Welcome We recently asked some of our many knowledgeable people across the organisation if they would be willing to share an insight from their areas of expertise with our customers. Their response was so positive that we decided to turn their input into an entire report – resulting in this, our first Forward Logistics report. At DSV, our customers are a very diverse group of people and businesses. Every day, we have the pleasure and the privilege to serve everyone from small, family-run businesses to global corporations. And within those organisations, there are people with many different functions, from logistics and operations to the highest levels of management. This diversity means that not every insight in this report may be relevant to you and your business – but we hope that you will find a lot of it interesting. The experts you’ll meet on the following pages share their expertise with our customers every day. They are focused on moving DSV forward using new technology and new ideas in order to do the same for you in the future. That said, their insights are most definitely focused on topics that are relevant today – not just topics that might be relevant 10 years from now. If you want to learn more, I urge you to follow us on LinkedIn where we post insights and news on a regular basis. And if you have a transport or logistics need, don’t hesitate to get in touch with us. I hope you enjoy the read. Best regards Jens Bjørn Andersen Group CEO DSV Panalpina
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